Policies

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FAQs

Have questions about our policies? You've come to the right place!

If you don't see the answer to your question, kindly submit it below and Rhiannon will answer it as soon as possible.

What are your Green/Eco/Environmental Policies?

Owner Rhiannon Nachbaur is a passionate environmentalist who has initiated countless eco-policies and green practices in her business and personal life, many of which are explained on our "Green" page. Click/Tap "Read More" to the bottom right for full details.

What are your Inclusivity & Benevolence Policies?

At Fiddleheads everyone receives Equal Treatment regardless of race, gender, sexual orientation, beliefs systems, or neurodivergence. Our Woman-Run Business asks that customers Respect Our Generous Goodwill and Expertise and act with Courteous Behaviour. Fiddleheads also acknowledge our use of unceded Secwepemc (First Nations) Land. Click/Tap "Read More" to the bottom right for full details.

What are your Promotions and Trade-In Policies?

Fiddleheads discounts nearly every product in our catalog. Additionally, we take some instruments back on trade. Click/Tap "Read More" to the bottom right for full details.

What are your Pricing, Currency & Financial Policies?

Our Financial Policy includes information about Currencies, Tax, Brokerage & Import Duty, and accepted Payment Methods

What is your Refund Policy?

Returns and cancellations don't happen very often at Fiddleheads, but when they do we follow these policies and guidelines. Click/Tap "Read More" to the bottom right for full details.

What are your Financing/Payment Plan Policies?

It is at our sole discretion to accept weekly or monthly payments and to whom we are willing to offer this flexible service, totally interest-free. Click/Tap "Read More" to the bottom right for full details.

What is your Trial Policy?

Our Four-Step Trial Process is as simple as this: 1. Contact us, 2. Make a 50% deposit, 3. Enjoy the instrument 14+ days, 4. Keep it or send it back for a refund. Click/Tap "Read More" to the bottom right for full details.

What is the shop's Mission Statement?

I don't just sell violins. Click/Tap "Read More" to the bottom right for full details.

What is the school's Mission Statement?

Fiddleheads inspires players to understand and express the richness and beauty of music. Click/Tap "Read More" to the bottom right for full details.

Where is the Privacy Policy?

Fiddleheads is committed to ensuring that your privacy is protected. Click/Tap "Read More" to the bottom right for full details.

Does Fiddleheads ever cancel orders?

Due to the number of malicious bots and scammers on the web now, we are extra cautious about orders that are flagged as suspicious... Click/Tap "Read More" to the bottom right for full details.

Please, mind that only logged in users can submit questions