Shipping
FAQs
Have questions about our awesome shipping? You've come to the right place!
If you don't see the answer to your question, kindly submit it below and Rhiannon will answer it as soon as possible.
Rhiannon and Fiddleheads pride themselves on the BEST packaging in the violin industry! Click/Tap "Read More" to the bottom right for full details.
Our detailed shipping policies include clarity on rates, methods, packaging and more. Click/Tap "Read More" to the bottom right for full details.
Each year we share Christmas shipping deadlines based on type/speed of service. Click/Tap "Read More" to the bottom right for full details.
No, you don't need to buy a case to ship your instrument safely. We provide specially-designed and reinforced violin/viola shipping boxes which are safely nested within padding inside a larger outer box. But there are discounts for building an outfit with instrument, case, bow and free rosin... Click/Tap "Read More" to the bottom right for full details.
Yes! Fiddleheads ships to most countries around the world. Click/Tap "Read More" to the bottom right for full details.
We ship all pre-paid orders using reliable and safe Canada Post (arriving as USPS/US Mail in the USA) and trackable parcels can be tracked at CanadaPost.com. Customers can choose the method based on speed and cost. We will gladly upgrade shipping to a faster method as requested.
Most items are usually shipped same-day or within two business days (M-F) of the order being placed, depending on setup delays, number of orders being processed, etc. Delivery times naturally vary depending on the destination, time of year (holidays, weather delays, etc), receipt of new inventory and any other unexpected factors. Click/Tap "Read More" to the bottom right for full details.
We would rather be totally transparent about all costs and don't mark up products or drop quality to compensate for free shipping discounts. Click/Tap "Read More" to the bottom right for full details.
Not a single shipment sent by Fiddleheads has been damaged from extreme heat or cold due to our amazing packaging measures. Click/Tap "Read More" to the bottom right for full details.
Customers are responsible for return shipping costs. Click/Tap "Read More" to the bottom right for full details.
Fiddleheads acknowledges we are responsible for lost or damaged shipments to our customers resulting from shipping carrier issues. Click/Tap "Read More" to the bottom right for full details.