I tried to order online from Fiddlershop, but their total freight charges was unbearable, 200% of the cost of the products!
Your shop doesn't do this to Canadian customers.
Thank you very much, Rhiannon, I was happy to make the connection to your shop. Be safe.
[REVIEW: Facebook, 5 stars] Fiddleheads Violin Studio (and Rhiannon) have recently provided what may be the single best customer-experience I have ever had (online or in person)!
In searching for a new case for my Mandolin, she helped source an AWESOME choice...and went out of her way to get it to me in advance of vacation.
But it wasn't the case itself that made the experience so magnificent. It was "Magnificent Rhiannon"!
Her rapid responses, world-class expertise, customer-orientation, friendly (and witty) service, and genuine care and concern were truly unique - and rarely seen in business (or humanity in general).
I would send ANY prospective customer her way. I would recommend her HIGHLY to anyone! Please, please, please...if you need help with fretless stringed instruments and gear, CALL HER IMMEDIATELY!
YOU, magnificent Rhiannon, are a caring, loving, empathetic person. You absolutely rock! You have been wonderful to deal with. Thank you so much for being who you are...amazing in every way! I’m certain you will want to help me get going again on a non-fretted (i.e., more “worthy”) instrument, after such a long time of “cheating” on fretted instruments.
Thanks again for all of your patient support and for your great service, Rhi!
[REVIEW: Facebook, 5 stars] How do I begin this, I wonder?
Thank you, Rhiannon, for not telling me to just stick to the status quo. I am left-handed. That is not very uncommon these days. But I also have a deformity in my wrist which would make bowing with it an incredibly laughable sight.
Instead of just shrugging me off and going "sucks to suck", she actually LISTENED to me. And the result? She supplied me with my wooden baby boy, Solomon: a left-handed violin.
I understand that quality comes at a price, though. I would have bought a cheapish 300$ beginner violin forever ago but I know how I am: the plasticky (not sure if that is a word, apologies) cardboard material would discourage me. It wouldn't feel motivating at all, I feel.
I will admit, I was beginning to lose faith once my investigation into Gliga violins fell flat not too long ago. I started to hear that they tend to sound a bit dull right before a shaky purchase.
Corresponding with Rhiannon throughout these tumultuous times [Covid-19] has been a blessing in disguise. As someone who works in retail, I believe in transparency and honesty above all. And from interacting with her, I can strongly confirm that she is a kindred spirit in that formula.
Working together with her was fun, informative, and ultimately one of the best online transactions I've ever had.
She is a spunky, delightful lady who knows how to walk the tightrope of professionalism blindfolded.
Solomon is everything I could ask for and more.
The Topa itself is nothing short of thrilling to play. It is a joy to hear the warm, powerful yet clear, resonate sound that this instrument is capable of producing with ease. If you are in search of a life long player and the budget allows I cannot recommend enough taking a serious look at the Topas.
This violin exceeded any expectation I had. It does not hurt either that this is one beautiful fiddle in addition to the terrific playability and sound.
The customer service from Rhiannon was incredible from the first communication to follow up. I took a leap of faith trying mail order for such a violin purchase but from the first communication with Rhiannon I knew I was in good hands!!!
I was very clear about what I was hoping to find in an instrument and Rhiannon "knew" which violin should be mine......and she was 500% correct. Her charm and wit in addition to her instrument "match making powers" have earned a customer for life.
Thank you Fiddleheads!!!
Some messages sent during the purchase:
Rhiannon, you were just so incredible this whole process. Thank you so much for sending the sound sample and all the info you provided!!!! You definitely put my mind at ease!!!! I’m really glad we were able to connect through this process!!!! Just adds another element of making this fiddle even more special.
[UPDATE: 1 week later] Overwhelmed. Completely and totally overwhelmed. It sounds nothing short of magnificent. I nearly speechless for once!!!!!!
[My son] just loooooooves it. His first words where when I played a D-major scale were “holy sh*t!!!!!” I couldn’t even chastised him....he was totally right!!!!! Thank you sooooooo much! I cannot even describe how I feel. Hahaha I totally shed some tears this afternoon! My Mom would have loved this too. Just wow!!!!!
I would love to leave a proper review for your website in a few days after I calm the heck down. I really grateful to have had this experience with you and the end result of having this incredible violin that will long outlast even me!!!!
[UPDATE: 2 weeks later] After the initial shock wore off.....I keep loving that fiddle more and more!!!! There’s even times when I play it I just have to stop and say “Wow!!!!!!”
I’ll never out play or out grow that machine!!!! Having said that I already feel like I’ve grown so much more creatively!!! Who knew dynamics could come so easily now and playing in 3 position and beyond produced a clean beautiful now your didn’t have to fight to get!!!!
It’s truly a remarkable instrument!!!! I really couldn’t be more pleased with the outcome!!!!! I’m so thankful for your help to get there!!!!
I was incredibly nervous about buying such an expensive instrument online but Rhiannon made it the best experience
Rhiannon was the first and last person I contacted when I decided to (nervously!) try mail order after looking locally for nearly 2 years for a considerable upgrade for the violin I have been playing for years and still not finding “The One”.
Her passion for stringed instruments and clients is evident within even the first communication. I clearly explained what I was hoping to find and with thoughtful communication and attention to detail on her end.....I ended up with a life long player.
I couldn’t be more pleased with that I may have not tried/found without her knowledge. Everything from communication right through to shipping was above and beyond.
I cannot say enough positive things about my experience....she earned a life long customer.
Thank you for your quick response and the reduced price! This is perfect!
Thank you for helping and for your honesty.
I appreciate you taking the time to test out some options for me too and for all of your help to make sure it's great!!
I hope to have this special instrument in our family for a long time :)
Since receiving my new Ivan Stankov viola from Rhiannon's Fiddleheads violin shop, I have been dancing on air. Let me tell you why, and why I can warmly and highly recommend Rhiannon's help in your search for the perfect violin or viola.
I'm over 70, and have been playing violin for a number of years (about 10), but wanted to switch to viola as I like the alto register better. Since my violins were family hand-me-downs I really knew nothing about how to find the perfect instrument. After searching the internet, I ran across the Fiddleheads' website and decided to just ask for information.
One of my biggest concerns was about shopping over the internet for something so complex and even more about shipping of such a fragile instrument. (I live in a semi-remote area of Alaska, and packages most often arrive late, crushed, or damaged.) Added to all this, I had limited income and a strict budget.
Rhiannon was wonderful, warm and personable throughout the entire transaction, from search to purchase. She answered all my questions large and small, took all my conditions and found a gorgeous viola with an amazing voice for me.
She arranged for photos and worked with the maker, Ivan Stankov, to provide a video recording so I could hear the viola's sound. Even after all this, I was hesitant about shipping, but Rhiannon described the lengths that would be taken to package the instrument safely. Not only did it arrive incredibly quickly, it came through unscathed – from Bulgaria to Alaska! The packaging was superb. The outer box had a couple of dings, but inner was fine.
As to the Ivan Stankov viola itself – first of all, it's beautiful. It's a 16" Guarneri model set up with rosewood fittings. But even more importantly, its voice is dark, warm, and resonant (a friend described it as having a dark chocolate tone). Switching from violin to viola can be, I'm told a bit difficult, but the setup was so great I've found the changeover to be very easy. I love it!
Reading the alto clef is a bit of a challenge, keeps the brain active for sure. It traveled very well, and is doing even better as days go by. As she recommended, I am playing it lots. Truly, I can't thank her enough. I am so glad Rhiannon found this viola for me!
I am so happy!! And I am dancing. Thank you, thank you, thank you!!!!!! Multiple hugs!!
If you want to find the perfect violin or viola, I highly recommend that you ask for Rhiannon's help!
I recently purchased a very fine Pawel Migiel violin from Fiddleheads. I highly recommend this shop and its thoroughly knowledgeable proprietor. Rhiannon answered all of my questions about the violin and she just knew that it was the right fit for me.
I had been feeling that the violin that I was playing on was limiting me both technically and interpretively. You reach a point with your playing when you need something more. I had been searching for a great violin that "wouldn't break the bank," so to speak.
I will be performing the Bruch Concerto no.1 this coming November and just felt that my current violin, while very good, was limiting me, not allowing me to express myself as completely as I would like to.
Before I get into the specifics about this violin, let me offer some background information about myself.
While not a professional violinist, that was more a matter of choice. I turned down a very prestigious music conservatory in the East because I was not willing to commit at the time to being away from my family. I have been playing the violin for nearly 50 years and have studied with some very famous violinists over the years. I have played in community orchestras, chamber groups, in churches, for weddings, and as soloist with orchestra.
I have played on violins costing a few thousand dollars, and on violins costing hundreds of thousands of dollars. I also apprenticed for a short time in a major violin shop in New York City, learning about proper set ups. I know good violins. In short, I am a violin buff.
I have owned Italian, French, German, Bulgarian, Romanian, American, and Chinese violins over the years. Some violins have been good, and some have been very good, but none in my opinion were great. I can honestly say that this Pawel Migiel violin is a great violin.
After playing on violins from Romania, Italy, China, and Bulgaria - I was at a loss. The $5000 range is nice, but really could not take me to where I wanted to be with violins . Still, I was limited to a range below $10,000. I had heard and read very good things about the Topa violins, but they were still a bit out of my price range.
Searching the internet and researching violins and makers, I came across violinmaker Pawel Migiel. I learned that Pawel Migiel was a student of Topa in Zackopane Poland and was producing very fine violins that almost rivalled his masters.
While his violins can fetch prices as high as $11,000, I saw that Fiddleheads had a very reasonably priced violin of his for less than $8,000. It was literally thousands of dollars less than any other shop. I emailed the owner, Rhiannon, and she replied back within a couple of hours.
When I contacted Fiddleheads and spoke with its owner, Rhiannon, about the violin, I immediately knew that I had made the right decision. We spoke on the phone and she listened attentively to what my playing needs were. Because she is also a violinist and performer, Rhiannon knew that the Migiel violin would be the perfect partner for the Bruch Concerto.
Rhiannon is the consummate professional! She is so willing to help and accommodate you with a trial period, that I really had nothing to lose. She arranged for a trial period of her 2018 Migiel Guarneri model violin.
I was a bit leery about purchasing a violin from another country, even if it does border the USA. I had always dealt with shops from within the USA (Shar Music, Southwest Strings, International Violin, Johnson Strings, etc.). I have to say that this experience beat them all. From the exceptional price of the violin, to the customer service, packing, 2-day shipping, and trial period, everything went smoothly and better than expected.
I had a couple of sleepless nights worrying about the violins journey to the US, but after receiving the violin and seeing the way it was packaged and shipped I knew my worries were all for naught. The violin came in a couple of days.
The way that the violin was packed was unlike anything that I had ever seen before. It was in a "violin dart shaped" box inside a bigger rectangular box! The outside box was completely enclosed in brown wrapping paper and was marked with "Fragile" stickers all over it.
On the box was a handwritten note from Rhiannon to me about the violin. Once I opened the main box, the smaller violin box was encapsulated by reused Styrofoam walls and plastic bubble wrap. There was also a note to me on the violin box.
When I opened the violin box, the violin was in a beautiful violin sack, surrounded by smaller air filled plastic pillows. The neck of the violin was cradled in a Styrofoam block designed to prevent the violin from moving around in the dart shaped box. This was truly a sight to behold!
Upon unpacking the violin (which was meticulously packed and shipped in a manner I had never seen before), I stood amazed at the sheer beauty of this violin. It wasn't red, or orange like so many modern violins, but a beautiful shade of brown over a golden ground. A very transparent deep varnish. Beautifully figured maple (a one-piece back) and a tightly grained spruce top.
It was tastefully antiqued and very reminiscent of a what a golden period Cremonese violin looks like today. I quickly tuned the violin and proceeded to play it for nearly five hours that first day.
I wrote this to Rhiannon straight away:
"I must admit, I think this Violin is worth the money just by sheer looks! (It even smells sweet!) The Migiel is a beautiful, beautiful violin!! After playing it for a minute I could tell it blows away my Dimitrov!!! I can never play this violin in an orchestra... I would not want to chance it getting injured by a careless player!!!
"I am so happy!!! I feel like my heart is going to burst through my chest!!! This is definitely a better Violin than any one I have previously owned!!! I even tried and considered a Topa about three years ago and this Violin is better than that one!!
"Yes, yes, yes, yes!!!! She is a keeper. And now back to my new baby!!"
I made this violin my own after only a couple of hours of playing it.
This is truly the violin of my dreams - a marvellously rich tone, dark and broad in the low register, and brilliant and soaring in the high register. It's hard to believe that this is a brand new instrument. The set up is meticulously done, and the instrument is a marvel to look at. It looks like a well preserved violin from the golden period of Cremona.
The Migiel violin just sounds like a well maintained old concert violin. I cannot believe that it is only a one year old violin?! It can play the softest pianissimo, and is capable of producing voluminous sound. I cannot wait to play the Bruch on it with orchestra!
Rhiannon's and Fiddleheads set-up of this violin is equally amazing. Pegs that turn smoothly and hold in place. A well- shaped top nut, perfectly planed fingerboard, well-made Milo Stamm bridge, perfectly cut and positioned sound post, proper bridge to tailpiece string after-length, and Evah Pirazzi Gold strings. In NYC I would have to pay close to $1,000 for this type of a set-up.
While I had a two-week trial period, I arranged for the balance of my payment to be made the first day. The violin has that dark desirous Guarneri sound. It is thick and full on the G and D strings. The A and E strings are equally impressive for the quality of their tone. The E string on this violin rings like a bell all the way up the fingerboard.
Back to customer service -- Rhiannon is a complete professional.
Customer service was first rate. Rhiannon is a pleasure to deal with. She is a total professional and knows her violins! She thoroughly answered the many questions I had about the violin both before, during, and after the purchase.
She also sent me a beautifully written letter about the condition, origin, and value of the Migiel violin for insurance purposes.
Her price on this marvellous instrument was thousand less than anywhere else. Couple that with an excellent trial period and it was totally stress free experience.
The Migiel violin is a phenomenal instrument - deep rich tone, brilliant in the high register, with plenty of power -- truly outstanding instrument, best I have ever owned (and maybe even played too).
I brought the Migiel to my luthier in NYC and he was amazed by the quality of build and sound of it. He said that for me to get an equivalent hand-made violin in a shop in NYC, I would have to spend at least $20,000.
I highly recommend this shop and Rhiannon.
I am eternally grateful and indebted to Rhiannon for all she has done for me with regards to my Migiel violin. She's a great business person and offering excellent customer service and products.
I am sure she has made many musicians very happy since she started Fiddleheads in 1997. She is a true gem! I will definitely be recommending musician friends to here from here on in.
So there you have it, I cannot wait to get home from work each day to play this magnificent violin and unlock more and more of its as yet undiscovered potential.
I highly recommend Pawel Migiel violin from Fiddleheads.
Rhiannon, I have never dealt with anyone like you that truly put your customers first.
I could trust you to match my daughter with the perfect violin!
I see you go out of your way and think outside the box to find the perfect solution for your customers.
I don't even feel like just a customer, you made me felt like I am your friend, a very good friend.
[REVIEW: Facebook, 5 stars] Well first off the owner has a lot of personality and professionalism; and has put up with me being a problem quite a few times.
Down to earth and personable, she calls it like she sees it and tries to get you the best instrument for your needs.
It's always good to have a friend who's looking out for your interests along your musical journey.
[REVIEW: Facebook, 5 stars] I have bought 3 violins from Fiddleheads over 7 years and I couldn’t be happier with the instruments’ quality and awesome customer service I have received.
The owner Rhiannon always has great recommendations and never tried to sell you more than what you need.
My son’s fiddle teacher loves the violins he has gotten from Fiddleheads and I even recently bought myself a Moneff beautiful fiddle as well.
I would highly recommend Fiddleheads for all of your violin needs!
[REVIEW: Facebook, 5 stars] Rhiannon is the most reliable, responsive, and courteous person I have had the pleasure of doing business with!
I recently ordered a Bonmusica shoulder rest from her and the product and service are both excellent!
I would recommend anyone in need of fiddle supplies, or anything else that she might have to offer, to visit her website!
I can be very discriminating, and her service and attitude are above and beyond anyone that I know of!
Favorite Violin Lady Rhiannon, what do they say up in your neck of the woods when something really terrific and exciting happens? Around here we say something like "The Eagle has landed" or maybe just "YEE-HAW!" However, I'm not well-versed in Canadian idioms, so I'm just going with a simple "RHIANNON RULES!!!!"
You done good.
The much-anticipated new instrument arrived and was quickly being played.
Right out of the box its beautiful wood glowed and, after a tune, the violin had a rich and mellow tone. It's outstanding.
Now don't hate me but I totally disregarded your advice to let it get broken in a bit before I took it to my tough-minded teacher. That was your fault since the instrument you sent is too terrific to hide away. I had a lesson scheduled last night, so I took it with me, and [..... pause, building suspense,.....] she thought it was excellent.
My teacher raved over the quality of the sound, was very impressed with its wood and thought it was ideal for me. We wound up using it for the rest of the night. It's already given me more confidence and huge enjoyment. My teacher was disappointed in me, however, for not taking a video of playing the first note.
I've had a really great week with my new violin, and my teacher continues to be very impressed with it (less so my playing) and said tonight that I would have to pay hugely more to get a better instrument. So it's a keeper and the payment for the balance I owe you will be on it's merry way on the wires as soon as I get done here.
At first I thought it might be a higher level of instrument than I could use well. I am finding, though, that its quality actually is accelerating my learning and making every session with it a true joy.
My teacher said that she will be in touch with you about sending something in for your website and seeing if she could arrange a link to you on hers, where she features several outstanding violin sellers. She wasn't familiar with you and asked for more information, which I'll give, so you may well be destined to become the Queen of Left-Handed Violins (and more, I hope).
Also, I think you are too modest. Your reputation, integrity and service are Rock-of-Gibraltar solid with me. I expect to nominate you for the Queen of Music (Humor and Customer Service Category) at next year's BC (maybe even all-Canada) Ms. Music Festival.
All funning aside, Rhiannon, I feel quite fortunate that you have lefties. I already feel that both my learning and playing is improving substantially in light of the tremendous sound quality. So thank you, and I truly look forward to finding something else that I need to buy so that I can pester you further.
Very best wishes to you. If ever you get to Chicago, let me know, as I would love to meet. I'll do the same if I find Kamloops in my future.
[UPDATE: 4 months later] My VN-103 from Fiddleheads is proving to be a phenomenally beautiful appearing and sounding instrument. Rhiannon at Fiddleheads helped me immensely in selecting this instrument to fit where I stand in my learning journey. To note a few observations:
1. The 103 weighs in at exactly 16 ounces, 2 ounces less than my prior violin.
2. The color is beautiful throughout, with intriguing slight variations on both the front and the back as part of the understated antiqued look.
3. Overall, the color is a rich, mid-range mahogany.
4. The front shows a grain running parallel to the finger board, with a few areas of slightly lighter shades, leaving the impression of some aging. There is a darker outline of the violin front where the front meets the sides, which also contributes to the aging effect. The color differences on the back are a bit more pronounced, as the back is comprised of two separate pieces of wood. Overall, the back is something of a number of subtle, light and dark, horizontal stripes that line up seamlessly in the middle. The sides have a pretty-much uniform pattern of alternating and minutely varying stripes that continue up into the scroll.
5. The ebony chin rest has a subtle pearling of brown stripes in the black. This matches the wood used on the front, neck and back and draws attention when seen up close.
6. The sound is impeccable. It is both rich and deep and comes readily from every bow stroke. In contrast to my prior instrument, there is no metallic “sliding” sound that often comes from the slightly imperfect bow stroke of a learning student. In that and other ways the 103 could be said to be “forgiving.” My teacher, who has very discerning hearing, also praised the sound and was definitely impressed that I made the investment in my violin future.. After several weeks of using the violin I don't have a single critique of its sound quality. In fact, the sound has continued to improve throughout my use, and I look forward to reviewing again in a while as I continue to learn about the instrument's great performance.
7. As this is a substantially more advanced instrument than many learner violins, I am finding that the superior sound quality actually accelerates learning, primarily I think because the violin does not produce the harsh notes that can be so disruptive to a learner's playing on a lesser violin and because the superior sound is highly rewarding and therefore encourages more practice.
8. The production workmanship appears superb, and the pre-shipment preparation of the violin before shipment to make it ready to play immediately on arrival was meticulous. The packing for the shipment from Fiddleheads was extremely well-cushioned and protective.
9. This violin is more expensive than many that an intermediate player or a student might see. In my view, though, this is a classic case of long-term value vs. immediate cost. After several weeks of experience with the violin, I am totally convinced that the value (mainly from the substantial improvements in my playing and enjoyment that the violin is leading me to) has already exceeded the cost and will continue to do so.
[REVIEW: Facebook, 5 stars] I do not write reviews often, simply because most transactions are average, in my opinion. Not one aspect of my purchase experience with Rhiannon was average – not by a long shot.
When it was clear that the time was right for me to consider replacing a violin lost years ago during a severe weather event, I took several weeks to search the various shops and companies with instruments for sale, and it was dizzying. I found many with overpriced instruments of questionable lineage and little to no provenance. I was nearly ready to give up when I stumbled across the Fiddleheads website.
What caught my full attention was the direct, transparent nature of instrument origins, manufacture, quality, pricing… It was direct and candid.
Rhiannon’s attention to the details of my purchase preferences and needs was great. Although I knew I was not the only client she was working with, she made it feel as if I were. She was personable, approachable, and willing to answer all the questions I would think of. She was always patient with my curiosity, and encouraged me to explore my options.
Settling on the instrument itself was a breeze. We discussed the visual of the instrument: stain, flaming of maple, boxwood or ebony – that sort of thing – but the focus always remained on what I needed from the violin performance wise… brighter, forward tone, or mellow, gentle depth? Faster action or responsiveness in lower register? It centered around the holistic relationship I wanted to develop with the instrument.
Rhiannon went through her stock to identify just the right fit, and I had full confidence in her suggestion. What made this aspect of the purchase even easier was her presentation of several instrument choices, accompanied by her advice to choose what I felt was the best fit for her. She helped me feel confident that I was getting the right violin and viola visually, aurally, and financially. I have never had that sense of confidence in any instrument purchase before.
Rhiannon’s pricing is competitive, approachable, and more than realistic, giving good quality for the individual need of each client, whether brand new student or seasoned player.
When the time comes for my own children to look at music, I hope at least one of them will want to play. I can’t wait for the day we go back to Fiddleheads for their new friend.
Before contacting Fiddleheads, I had had a look through the website for information.
It's pretty thorough, so up-front information is really good to have because a lot of information is presented right there.
There's a lot to learn about buying an instrument, let alone a violin. So it helps to cut down on the classic death by a thousand email full of back-and-forth questions.
Dealing with the owner, Rhiannon, was such a pleasure and there was no pressure to do an upsell, downsell or any sell.
She understands that it's ultimately up to the customer and is really patient and willing to deal with stupid questions - even if she says there's no such thing.
This allowed me to make the right selection, going a little above my limited abilities so that it would be something to grow into, not fight.
She was really courteous and understandingaccommodating the transaction, and really communicated how she ships her violins and expects any shipper to treat an item.
Rest assured, right on the money.
And all of this while being a professional violinist and teacher to boot so you know she knows what she's talking about, which gives it that extra touch above just dealing with the usual sales droids.
Thank you so much for all your help, support, expertise and wisdom Rhiannon. I thoroughly enjoyed our conversations and the chance to know you and learn more about the world of violins.
Thank you for the excellent, personable interest you gave to me in helping me purchase the proper and most suitable violin for me!
Thank you for your sensitivity, understanding, knowledge and recommendation that helped me arrive at owning such a wonderful new violin, it's like the feeling of coming home after a lifetime of being away when I hold my violin in my arms!
Thank you for all you do to further the advancement of possibilities for young and older musicians to accomplish their dreams and goals with confidence using violins that have been carefully and thoughtfully selected for each individual!
I am indebted to you and applaud you and your business and wish you all incredible and deserving rewards now and in the future!
Thank you once again for all your help, the links, and fun we had conversing during my exercise to find my newest friend!
Rhiannon is a very nice person. From the communications I have had with her, she appears very honest, professional and has a very sharp sense of humor.
I have nothing but praises for her and the experience I've had with the purchase of my son's violin.
The feedbacks she provided were in-depth and valuable. I had looked at getting a used violin for my son but after getting in touch with her, I opted for a new instrument and what she recommended made sense and I, and my son, are very pleased with the instrument we received.
The purchase process was very smooth (ordering, shipping) and any concerns I had were answered in a timely matter.
I would not hesitate to recommend her should you require a violin. She is knowledgeable, professional and personable.
Rhiannon, you took the time for me so I want to personally thank you.
If I had to rate your business on just a number scale I wouldn't even bother. To be treated like a person rather than an order confirmation cannot be rated with a simple number.
I am so grateful you took the time to keep me informed. I wish there were more businesses out there that operate like yours, there would be a lot less complaining. :)
You have gained yet another loyal customer and I sincerely look forward to purchasing from you in (hopefully) the very near future.
[UPDATE: 18 months later] Playing is coming along nicely and I have absolutely no complaints.
You've taken such good care of me; everything is falling together nicely. (of course for those days my fingers want to lag and I want to pull my hair out... but!! I digress!)
I appreciate you touching base with me more than you know and please be assured you got a lifelong customer.
I thank you for everything and again CONGRATULATIONS on your successes and new exciting milestones both professionally and personally.