[REVIEW: Google, 5 stars] Rhiannon helped me pull off the perfect surprise birthday gift with a lefty fiddle for my husband.
Working with her was like a breath of fresh air - she's kind, witty, and very generous.
Highly recommend this shop to anyone looking for a fiddle/violin. You won't be disappointed!
I came across your website when I was researching buying a violin for my 12-year old son.
After I explored your website a bit, it feels like you are an honest and can be trusted guide with a professional background.
Thank you very much for all the information. Although we didn't end up buying the Zhu 909 violin, I am very impressed by your enthusiasm, sincerity and professionalism.
You are the best person that a customer could totally trust. I really appreciate all the help you provided even when you are not feeling well. Hopefully you could totally recover from COVID soon.
[REVIEW: Google, 5 stars] I am very impressed by Rhiannon's enthusiasm, sincerity and professionalism when I shop a violin for my son. She is the best person that a customer could totally trust.
It's a personal thing, finding a bow that suits.
My daughter wants to try your Astute bow because of the favourable reviews, the fact that you (as a viola player) were instrumental (pun intended) in the creative process, and because the bows looks beautiful (the appearance of the bow matters to her).
She will be also trying the Codabow Nx [from another shop], because of its popularity and potential resale value when/if she goes to upgrade.
[UPDATE: 2 months later] My daughter ended keeping the first bow [from two trial shipments].
I appreciate that you sent us other bows for her to try, it helped her come to the decision that she wanted keep the first [Astute].
Thank you for making the process as hassle-free and as enjoyable as possible.
I read many of your articles on your website and I appreciate honest business owners who are not in the business of milking huge profits. As you are aware, violin lessons, violins, bows and strings are all expensive.
Other store owners have tried to sell me violins that cost more than my car. The violins might be worth that much but I certainly cannot justify spending that amount of money.
You confirmed many of my suspicions [about the missing label in the other shop's so-called special Zhu violin]. The way this other seller limits my risk is to say that I can trade in the violin and bow I get from her for the full value. Of course, that guarantees continued business for them.
Two other things bothered me [about this other shop]:
1. The other shop owner told me that the shop received six of these (unlabeled) violins from the workshop in China of which she selected the two better ones for my daughter to try. There was a marked difference between the two which showed a lack of consistency.
2. The nut at the end of the other shop's violin protruded so much that it poked into my daughter's throat. The owner told me the luthier at the shop would fix it easily. Maybe it is my personality but I expect luthiers and violinists to be extremely picky people.
I often tell my daughter that good violinists are never sloppy. I like the high standards you set for the products you sell and the care you put into your website design.
I was so happy about [my purchase], as it is for my godson's birthday. He is studying music at college in Montreal, and I want to support him in his dream.
The funny thing is that his name is Emil, but his nickname is "Moose" (from Charlie Parker's "Moose the Mooche")... so I thought "Panache" (which also means "a moose's antlers" in French) was quite the fit.
Rhiannon, the owner, is considerate, diligent, and attentive. The customer service is excellent. She responds to inquiries with detailed explanations.
This is a superb online studio.
Rhiannon, you rock! I like the personal touch... and that's really what sold me out on your website (beside the fact that it came out first in my search this morning, LOL).
I was completing my order when all the products in my cart became "Out of Stock". I [planned to] check again tomorrow (and every following day, if necessary) to see if your website was fixed. In the meantime, I was able to enter my addresses, so, easy peasy!
The website came back! Thanks a bunch, Rhiannon. Super appreciated. Santa's elves brought back your products! And I was able to order with the e-transfer!
Despite the crashing bug, which you fixed in no time, your website is top-noch. Can't wait to see & hear all this magic 'live' from [my nephew] Moose. He's currently learning a reel with a friend every Friday night as a Xmas present to our ears.
Thanks for everything, and especially the hugs of gratitude. Hugs of peace & joy back, enjoy the season! Dans la grâce!
[UPDATE: 5 stars google: Outstanding! Professional & Human, with a touch of Magic!
My daughter promptly stole the bracelet and is now completely obsessed with it.
I purchased a Master Bench Violin about one and half years ago.
My daughter loves her violin and it has served her well thus far.
We received the two 909 violins! Thanks so much! Our daughter is going to try them this week and we let you know.
[UPDATE: 2 weeks later] We are going to send back this evening one of the violins you sent us for trial and keep the other.
Our daughter smiles every time practice with her new violin, thanks so much! As you said, they are both fantastic instruments!
I just left the violin in the Canada Post office. Thank You So Much for making things practical and easy!
I really appreciate all your support! Thanks so much again! :)
My son's violin teacher sold her daughter's student violin to us after we've received the violins from your shop last week. Teacher said that a new VN 909 is not for a student player and is more advanced.
Thank you for your kind help and assistance. I'm very sorry that we decided not to buy a new violin at this moment. Next time we need a new violin we will definitely come to you to buy one.
[My 13 year old daughter was] looking for a violin with a rich singing tone with a powerful projection... She likes the Dimitrov violin.
Daughter said, "There are no wolf tones anywhere on the violin. Violins I played before always had one or more wolf tones."
Thank you for free [upgrade to] strings.
[REVIEW: Google, 5 stars] Five Stars.
Hi Rhiannon, Thank you for refunding the purchase and for your quick response. I will certainly leave a good review. I realize it was just a shipping calculation error, not your fault.
[REVIEW: Google, 5 stars] Absolutely 5 star service! I really appreciated the swift communication from Rhiannon.
Even though the shoulder rest I ordered didn't arrive in time due to holidays, Rhiannon was very helpful in refunding my order. I will definitely buy from Fiddleheads again.
