My town, Windsor Ontario, does not have a reputable seller or luthier that I could find. I had access to other cities nearby and I visited at least 4 luthiers and tried at least 20 instruments and took home 4 for trials. The sound quality of [other shops'] violins did not match sticker prices at all. It was frustrating and I worried I would have to spend a lot more money than was reasonable.
So understandably I convinced myself to try online sellers and started getting quotes and tried to consider the risks involved with each one. I quickly realized how retailers were using (manipulative) selling tactics to lure customers in.
Then I found Fiddleheads and all my worries disappeared.
I now believe I made the best decision in the process going with Fiddleheads and Rhiannon Nachbaur.
In my humble opinion, customer service, trust, and loyalty are what makes a business successful. Do yourself a favor and before you pull the trigger, try Rhiannon and you will be surprised.
Rhiannon is knowledgeable and a master in her craft and what makes her so successful, is her thoughtfulness, kindness and honesty which is hard to find these days. No wonder she has been able to maintain a reputable and successful business recognized by many institutions and professionals.
With Fiddleheads and Rhiannon there are no games and tricks and once you add up the numbers, you will be surprised to see you will also save tons of money, while enjoying the peace of mind that you will be getting a certified instrument, and will be supported along the way until you are satisfied with your purchase.
Rhiannon played my instrument for me, sent numerous high-quality pictures from all angles and so I knew exactly what I was getting. She was responsive and prompt in responding to my questions and concerns, even after my purchase and that's something!
There are no middlemen or whole sellers involved, as she deals straight with the makers and also introduces them in detail in the website.
I am so glad I reached out to Rhiannon and Fiddleheads. People are getting smarter. It doesn't matter what marketing these others have to make sales, people will figure out they are being cheated.
Rhiannon, however, is very transparent and clear with her information. She gives us what we want. There are no gimmicks and no selling tactics. She doesn't charge too much for violins or shipping.
Thank you, Rhiannon, for all your support and for helping me make the right choice. I am very happy with my purchase and I am glad I know you and that I can count on your support.
I recommend all players try Fiddleheads before all other shops. You will be dealt like someone special, and very soon you will feel you have known Rhiannon for many years!