I'm from Japan and a total beginner in violin. Rhiannon gave a quick reply and lots of information & advice. I already visited the website before I emailed her.
Violins that interested me were the same as her top two recommendations! I visited Rhiannon in person. It was a Saturday but Rhiannon spent half the day with me!
Sometimes I have hard time communicating in English because of my strong accent but Rhiannon was patient with my English and her explanations were so clear and easy to understand. I can tell she is an excellent instructor as well.
She played 6 violins in my price range, not going above what I wished to pay, and explained very well about violins, bows, information on the maker, how to hold and use the bow, etc. To me, it was like she gave me a free lesson.
I bought a 903 violin and a carbon bow. Since I'm a beginner she offered to put fine tuners on every string for free, even though strings were already set onto the violin, but she did this gladly. She also showed me how to tune the violin and how to use an electronic tuner.
Definitely, Rhiannon has an outstanding customer service. I think Fiddleheads is more than her business, Rhiannon just purely loves violins and wants to spread her joy of violins. Rhiannon, thank you very much again for everything.