[REVIEW: Facebook, 5 stars] Fiddleheads Violin Studio (and Rhiannon) have recently provided what may be the single best customer-experience I have ever had (online or in person)!
In searching for a new case for my Mandolin, she helped source an AWESOME choice...and went out of her way to get it to me in advance of vacation.
But it wasn't the case itself that made the experience so magnificent. It was "Magnificent Rhiannon"!
Her rapid responses, world-class expertise, customer-orientation, friendly (and witty) service, and genuine care and concern were truly unique - and rarely seen in business (or humanity in general).
I would send ANY prospective customer her way. I would recommend her HIGHLY to anyone! Please, please, please...if you need help with fretless stringed instruments and gear, CALL HER IMMEDIATELY!
YOU, magnificent Rhiannon, are a caring, loving, empathetic person. You absolutely rock! You have been wonderful to deal with. Thank you so much for being who you are...amazing in every way! I’m certain you will want to help me get going again on a non-fretted (i.e., more “worthy”) instrument, after such a long time of “cheating” on fretted instruments.
Thanks again for all of your patient support and for your great service, Rhi!