I was searching the internet for a company that would supply foam padding for my Bon Musica shoulder rest, since that was the only thing worn out on this wonderful device. I could not find any place in Ontario the handled this so I took a chance and clicked on the Fiddleheads Violin Studio site, a company I had not heard of before.
Their site displays an amazing selection of all things violin, and to my amazement they even offer all the parts to the Bon Musica shoulder rest.
So I ordered the foam pad and clicked on all the necessary things to finish the order but to my surprise there was no PayPal or MasterCard option to click on. Instead, the instruction was to pay by cheque, which I thought was unusual but in retrospect I thought that probably saved the Fiddleheads money in fees to those credit card companies. So kudos to them.
The shipping fee for this little item seemed high but I wanted it and could not get it anywhere else, so I was willing to pay.
Well I was very surprised to hear from Rhiannon herself in an email, that she found a lower letter rate that saved me $25 in shipping!
That is certainly personalized service and I will definitely work with this company in the future.